Good to know
Questions, gently answered
Everything you need to feel comfortable and prepared before your visit.
What should I expect on my first visit?
Please arrive 15 minutes early. We’ll welcome you with tea, review a brief wellness form, and talk through your preferences before your treatment begins.
What is your cancellation and rescheduling policy?
We ask for at least 24 hours’ notice. Changes within 24 hours may be charged 50% of the service; missed appointments may be charged in full.
Can I visit if I’m pregnant or have a health condition?
Often, yes—with appropriate adaptations. Please mention pregnancy, recent procedures, allergies, injuries, or health concerns when booking and consult your clinician when needed.
Which payment methods do you accept?
We accept major credit and debit cards, contactless payments, and Serene & Co. gift vouchers. Gratuity is always optional.
Do you offer gift vouchers?
Yes. Digital and beautifully packaged physical vouchers are available for any amount or named treatment and are valid for 12 months.
Still wondering?
We’re happy to help you choose a treatment or prepare for your visit.
Ask us anything